Have questions?

FAQs: Investigations

Questions related to our investigations services such as surveillance, infidelity, background check and much more...

  • General infoQuestions related to prices, confidentiality policy and interest conflicts - read them here.
  • InvestigationsQuestions related to our investigations services such as surveillance, infidelity, background check and much more...
  • Data RecoveryQuestions related to mobile forensics, computer forensics, and other IT related questions can be found here.
  • Security advisoryQuestions related to security issues, threat analysis, securing your property and a lot more.
  • VIP & ProtectionQuestions related to our VIP & close protection service such as family security, concert/event security and much more.
International Missions, Investigations, Our global offices,

How fast can you start with an investigation?

Question 1

We can start an investigation within 15 min, even if the investigation is in another country. However, we prefer to carefully collect and prepare any surveillance operation or any kind of investigations. Like everything else – good planning equals good results. Some investigations need immediate attention – an example is a missing person, or sudden security issue. In this case just call please our international desk for 24/7 operations, 365 days a year.
You can reach our contact information on this page.

Is this answer helpful?
102 10

How do I as a private client pay for your service?

Question 2

It actually depends on the job you want us to perform. All forensic investigations are paid when investigations are completed. All Surveillance type of work is prepaid in advance. All costs and charges are also paid in advance.

Is this answer helpful?
138 10

Is it possible to get a confidentiality policy agreement before signing on a investigation?

Question 3

Yes of course. We follow a very strict confidential policy and we talk only with you regarding your case. We do not talk with anyone else whatsoever. The policy agreement is activated already during your initial contact with us. Those who need it in writing can of course get it in writing, while it often all depends on the investigation itself.

Is this answer helpful?
194 1
About ISRA,

How many people are involved in your organization?

Question 4

We have chosen not to go public with this information, because of the safety reasons for the company and its employees.

Is this answer helpful?
119 8

How much does it cost to hire a private investigator?

Question 5

The price varies, but for minimum operation which is 5 hours surveillance, price would be around 750 Euros + VAT.
We do not do any kind of job less than that.

Is this answer helpful?
159 2

Why is it so expensive to hire ISRA?

Question 6

Well, it is not. Think about it when you ask for a price and what you actually get included in that price and how many people are conducting a surveillance operation for instance. In our team we always work as a team and always “by the book”, which means minimum 3 investigators per surveillance team. When we give you the quotes, it includes the price for entire team, and many costs are included in the price. Charges that other normally put on your invoice as a surprise at the end.

We also want to point out that there are a lot of amateurish, so called private detectives operating in different countries, and many of these countries do not have any license requirements. If you think that a private investigator for 20-50 USD per hour will do a great job, please re-think again.

During our professional surveillance work, we use a small disposable covert cameras quite often. This type of equipment is always included, and we know that many other standalone detectives use cheap cameras they bought from the grocery shop. This will not give you evidence or results, it will just be – what we call it – to run after someone with a camera in the city – and it´s not to be compared anywhere with professional surveillance.

We also want to point out that you are getting what you are paying for. If you think you can hire some “private detective” working alone on a surveillance case, then you are mistaken. It will take few minutes until the target person discovers this amazing detective or so called “private detective” and he or she may end up loosing the target person.

Like everything else, good results/work cost a bit more, and this is what our clients want in the end – high precision work which gives them clear answer.

Is this answer helpful?
160 4
Contact us,

Can I contact you anonymously?

Question 7

Anyone can contact us anonymously, but for some cases, such as child custody cases, we need to know your identity.

Is this answer helpful?
163 5
Careers,

Are there any careers opportunities at ISRA?

Question 8

Our main team that works with intelligence, surveillance and close protection team is handpicked. However we do announce available positions here.

Is this answer helpful?
161 8

So is it possible for me to hire you to conduct Surveillance on basically anyone?

Question 9

Yes, we conduct Surveillance on anyone. Normally, we conduct Surveillance in order to collect evidence, photos, videos, and to report this person’s whereabouts.

Is this answer helpful?
117 7
About ISRA,

How long have you been offering your services?

Question 10

Company was founded in Sweden back in 2010, and we are operating since then, today with our offices in 8 countries within the Worldwide reach.

Is this answer helpful?
195 4
About ISRA, International Missions,

In which countries do you operate?

Question 12

We operate worldwide, but lately we have decided not to accept missions in the following countries: Turkey, Somalia, Iran, North Korea, Nigeria, Chad, Iraq, Afghanistan, Belarus, Sudan, Mali, Ethiopia, Saudi Arabia.

Is this answer helpful?
156 9
About ISRA,

What does ISRA stand for?

Question 13

The name ISRA stands for Israeli Security Reconnaissance Agency.

Is this answer helpful?
186 8
About ISRA,

What type of people are working at ISRA?

Question 14

Most people working at ISRA are Israelis, and the company was founded by Israelis as well.  However we have people from various nationalities and backgrounds working with us.  All of our staff members are trained and highly educated with minimum of 10 years experience from investigations, surveillance and Intelligence work. Many of us have their background from different Israeli security agencies and are specialized in their field.

Is this answer helpful?
184 6
About ISRA,

What is required to work at ISRA?

Question 15

We got this question very often. Please read more about this on our careers page here.

Is this answer helpful?
116 10
About ISRA,

Are you VAT registered?

Question 16

Yes, Our VAT registration number is SE556814-728301.

Is this answer helpful?
161 1
About ISRA,

I have contacted you but haven’t got an answer yet. How fast do you usually answer an Inquiry?

Question 17

Normally we reply quite fast, often within hours, but we always answer all inquiries within 24 hours. If you still don’t receive a reply from us, please check your junk/trash inbox. This issue especially concerns our clients who use Hotmail accounts.

Is this answer helpful?
113 2
Cheating partner investigation, International Missions, Investigations, Track & Locate,

I suspect that my partner is cheating on me. Are you able to help me with such investigation?

Question 1

We have handled more than 1200 investigations regarding infidelity/cheating partners using very unique methods in obtaining clarification, thus being able to confirm or dismiss your suspicions. During the years we have learned everything: how they lie, how they cover their tracks, and how they behave. Allowing us to help you with infidelity investigation will help you make important decisions in your life.

Is this answer helpful?
176 4
Child custody, Investigations, Missing person investigation, Track & Locate,

Can you help me locate a person?

Question 2

Of course. People turn to us in order to locate/find people for many different reasons. People can go missing, people may become suspects of kidnapping, People may take the kid(s) from the other parent and hide away, people who own money to individuals or debt collectors may “hide” themselves. While having a very long experience in this field, there are certain methods/ investigations that are used in order to accomplish excellent results. Read more about the investigation of how to locate a missing person here

Is this answer helpful?
175 8
Employee theft, Fraud investigation, Investigations, Surveillance operations,

We suspect that an employee is stealing from our company. How can you help us?

Question 3

We work with many kinds of investigation techniques in order to get proof and to find out who is involved and how they do it. There are many different situations, but it’s common that we use covert cameras, surveillance, and more advanced technology to get you those facts. We recommend you to contact us and present your case. We are sure we can find a custom solution for every case.

Is this answer helpful?
123 10
Investigations, Research,

I need you to go through a police investigations again to investigate wherever they made a mistake in their investigation. Can you help?

Question 4

Yes, we can. We do a lot of similar work already in order to get new evidence, or to highlight mistakes in previous investigations, or mark investigations that were conducted in wrong way regardless of the specific country laws and regulations. Also we have opportunities to reconstruct scenes, events, and even get new evidence/witness(es) that were not early known to the authorities or court.

Is this answer helpful?
179 2
Child custody, Investigations, Missing person investigation,

My ex-partner is restraining me to see my kids, even though we have a court order giving me the right to see my kids. Can you help me?

Question 5

Yes, We can. We help many parents with various types of child custody cases, and we also work closely with law firms regarding this type of inquiries. You can either hire us yourself, or appoint your lawyer to contact us on your behalf.

Is this answer helpful?
113 9
Identify and track stalkers, Investigations, IT department, Surveillance operations,

Someone is stalking me, what can I do?

Question 6

We do work with stalking issues, and our primary tasks is to identify the stalker and track him or her down. We have good experience in these type of cases and we have developed good tools/techniques to catch a stalker.

Is this answer helpful?
132 9
Cheating partner investigation, Investigations,

How much does an infidelity investigations cost?

Question 7

It actually depends on the investigation methods you prefer to use. There is a lot of options available to us, and some of them are just unique and can be conducted by us. The price depends on which method or methods we need to use, and how fast you need to solve your case and get your facts. An infidelity can also be conducted locally or when the target person is on a business trip in another city or even in another country. The minimum investigation price ( considered to 5 hours of Surveillance ) is 750 Euros plus additional VAT.
However, an investigation in general can cost up to thousands of dollars of course. Please note that we work as a professional senior team, and not as a private standalone “investigator”. Our prices do include all costs, and we will provide you with good results.

Is this answer helpful?
154 1
International Missions, Investigations, Our global offices,

How fast can you start with an investigation?

Question 8

We can start an investigation within 15 min, even if the investigation is in another country. However, we prefer to carefully collect and prepare any surveillance operation or any kind of investigations. Like everything else – good planning equals good results. Some investigations need immediate attention – an example is a missing person, or sudden security issue. In this case just call please our international desk for 24/7 operations, 365 days a year.
You can reach our contact information on this page.

Is this answer helpful?
102 10
Bodyguards & Close protection, International Missions, VIP & Protection,

Can you arrange a fast close protection for me in another country?

Question 9

Yes, sure. We usually have local security team trained by us.  If you want our ISRA team, we dispatch from ISRAEL to any location and ready to work within few hours. Remember that it’s always recommended that you give us time to analyse your travel route, potential security threats, and other issues that we need to handle in order to protect you and guarantee your security.

Is this answer helpful?
135 8
About ISRA, International Missions,

In which countries do you operate?

Question 11

We operate worldwide, but lately we have decided not to accept missions in the following countries: Turkey, Somalia, Iran, North Korea, Nigeria, Chad, Iraq, Afghanistan, Belarus, Sudan, Mali, Ethiopia, Saudi Arabia.

Is this answer helpful?
156 9
  • All
  • Mobile forensics
  • Data forensics
  • IT department
Identify and track stalkers, Investigations, IT department, Surveillance operations,

Someone is stalking me, what can I do?

Question 1

We do work with stalking issues, and our primary tasks is to identify the stalker and track him or her down. We have good experience in these type of cases and we have developed good tools/techniques to catch a stalker.

Is this answer helpful?
132 9
Data Recovery,

Can you recover data from my burned up computer?

Question 2

Everything is possible. To determine exactly what we can do, we would need you to give us some information, and we would probably need to examine the hard drive(s) on your computer.

Is this answer helpful?
190 11
Data Recovery, IT department, Mobile forensics,

What is IT-forensic investigation?

Question 3

Forensic investigation means that we go through the unit(s) and restore deleted/hidden information contained inside these units. Such information that can be deleted are: SMS messages, Chat messages, Call logs, Surf history, stored passwords, SIM card change log, Wifi access points, and other type of information. A forensic investigation can be applied to anything that holds digital data. Such units can be cell phones, PDA:s, Hard drives, SD cards, Memory stick, and USB stick. In the forensic world, we call it digital tracks, and this type of investigations is mostly used by law enforcement agencies. ISRA provides complete forensic analysis in our labs in Stockholm, Sweden and in our head quarter in Tel aviv, Israel. We develop cutting edge technology and we are the leading company in this field.

Is this answer helpful?
119 6
Data Recovery, Mobile forensics,

Can anyone send a unit to perform a forensic investigation to your offices?

Question 4

Yes, anyone can hire us to conduct an IT- Forensic investigation. All you need is a digital device that needs to be investigated.

Is this answer helpful?
170 7
Data Recovery, Mobile forensics,

How much time does it take to recover deleted information from a Smartphone?

Question 5

We have different methods and different tools to perform mobile forensic investigation. Also it all depends on the device itself; which iOS it uses, overall settings, and phone security, but normally we are often able to clone the device to our system within 15-30 minutes. In reality when you leave a Smartphone to one of our forensic labs, we will need to have the device for around 2-3 hours. For complicated unlock operations, we need to send the unit to our lab in Tel Aviv, and this may take up to 2 weeks to handle.

Is this answer helpful?
157 7
Data Recovery, Mobile forensics,

The smartphone is protected by a screen lock. Can you get through the phone anyway?

Question 6

Yes, we are often able to access the screen lock with our automated processes, but in some cases it´s more advanced and it requires another methods to hack/breach into the phone security system.
Our office in Tel Aviv possesses advanced tools and other methods for dealing with more complicated cases. Please do consult us before you intend to send us any phone or other digital device.

Is this answer helpful?
118 8
Data Recovery, IT department, Mobile forensics,

How should I send the device to your lab?

Question 7

The easiest way is to send it via reputable carrier (DHL, UPS or other carriers that is known in your country). Make sure you pack your device appropriately, using soft wrap for the phone (air bubbles recommended). All these can be found at your local carrier/or post office.
Your parcel should be insured during transportation.

Device should be first sent to:

ISRA Intelligence Services / IT department
Artillerigatan 6, SE-11451 Stockholm, Stockholm, Sweden

Please contact us first before you send any device to us.

Is this answer helpful?
169 3
Data Recovery, IT department, Mobile forensics,

What kind of equipment do you use?

Question 8

Our lab/technicians are constantly working in developing new tools and new logarithms in order to ensure we catch up with new device/ security developments and so on. Mainly we use our Cellebrite machines, but we have also developed new tools that are custom made. We do not use apps/downloadable software or anything similar at all. Those types of solutions may only recover less than >1% of the information and can even harm our investigation. We therefore recommend NOT to use this kind of apps and softwares that are available online.

Is this answer helpful?
185 6
Data Recovery, Mobile forensics,

Are you able to break the passcode set on Ipad or Iphone?

Question 9

Yes, we are able to break through the passcode. On some devices we have developed custom made automated solutions. On other devices, we need to do more advanced breakthrough, and this is being done by our second line team based in Tel Aviv. The latest option is very costly and it can take up weeks to break the code and access information on the device.

Is this answer helpful?
199 8
Data Recovery, Mobile forensics,

How much back in time information can be retrieved from a phone?

Question 10

In general; as a standard we are able to go back a very long time, up to years.
Normally – for regular users/clients, we say that we can go back as much as possible as long the device has not been factory reseted. In reality this is possible, but it´s a very costly operation. We normally go back to the latest point from factory reset, example as followed:

Example 1
Smartphone, production year: 2014.
Phone was reseted to factory settings in May 2015.
Client wishes to perform a forensic investigation August 2015.

In this case we are only able to go back to May 2015, using our standard forensic methods. Other options are available, but they are costly and conducted only for bigger crimes and mostly authorities/governments are purchasing this service.

Example 2
Smartphone, production year: 2014.
The smartphone has never been factory reseted since then.
Client wishes to perform a forensic investigation August 2015.

In this case, we are able to go back all the way from the first production date of the phone, which in this case is year 2014.

Is this answer helpful?
174 5
Data Recovery, Mobile forensics,

What kind of information can your forensic investigation provide to me/us?

Question 11

This is a very common question. If we are talking about smartphones/tablets, the recovered information can be:

– Whatsapp messages, Skype messages, MMS messages, SMS messages, KIK messages, ChatON messages, Call logs, Viber messages, iMessages, Surf history, SIM card changes, Emails, Other chats applications, files on local device.

Regarding computers and hard drives, we are able to get all deleted data from such devices. Basically any data that have been deleted can be restored.

Read more about the service on our IT-forensic service page here

Is this answer helpful?
185 3
Data Recovery, Mobile forensics,

How do I as a client receive the result of the forensic investigation?

Question 12

You may receive the information in two different ways. Either you download the forensic investigation report from our server (we will send you a secure link), either you will get it on a drive or USB stick depending on how much data there is. Normally, phones and tablets can fit into a USB stick. Computers or Hard drives are often delivered on other external drive. If your internet connection is fast enough, it´s possible to download this information as well.

Is this answer helpful?
115 8
Data Recovery, Mobile forensics,

Is it possible to use this investigation in court?

Question 13

Yes, that is possible and legal as well. The forensic investigations are used today mostly by law enforcement agencies. But, as a private client, you are also able to perform this operation and show the result in court. Contact us for more information, and we will let you know more about it.

Is this answer helpful?
200 10
Data Recovery, IT department, Mobile forensics,

What is the price for an IT forensic Investigation?

Question 14

A) For Mobile phones and Tablets 1000 USD for unit + VAT ( 25%). This if you have the passcode for the device. Additional cost will be applied if the unit is encrypted and/or you do not have the passcode.

B) Hard drives/computers starting price is from 1600.00 USD. Please contact us for more details.

Is this answer helpful?
122 2
Data Recovery, IT department,

Our company has had a couple of data intrusions the last year, what can we do to protect ourselves?

Question 15

Regarding this issue it is possible to schedule an appointment with one of our specialists to go through your case and evaluate how you should protect yourself. The hourly Fee for specialist consultation is charged 225 USD/Hour. We have also the opportunity to investigate your data/devices in House or directly at your location.

Is this answer helpful?
195 9
Data Recovery, IT department,

Are your team able to help me track a specific mobile number?

Question 16

Yes, contact us please and tell us your problem and we will make sure you get the right help you need.

Is this answer helpful?
123 1
Data Recovery, IT department, Mobile forensics,

Do you offer your services for attorneys as well?

Question 17

We do a lot of investigative work for attorneys and law firms from many different countries. The data recovery services we offer are very popular in order to obtain the evidence – often to prove that your client is not guilty or to show a complete image of what really happened in a specific communication.

Is this answer helpful?
194 2
Data Recovery, Mobile forensics,

Do you need Physical contact with the target device to conduct a forensic investigation ?

Question 18

In order to perform a forensic investigation, we need to have the physical device in possession. Forensic investigation gives you information dated back in time, therefore we need to access the internal storage of the device. However there are other solutions that doesn’t require physical access, in case you are only interested in the information from this point forth. But that is not a forensic investigation.

Is this answer helpful?
102 2
Data Recovery, IT department,

Can SmartPhones really be hacked?

Question 19

All SmartPhones can be hacked if they are not secured and protected in a very specific way. When you unbox your Smartphone from the first time you are vulnerable for hackers. There are many different methods to hack a phone, the standard way to imitate your cell provider using a fake tower. And as soon your phone is connected to this fake tower (you wouldn’t even notice this), a potential hacker is able to do many things with your phone, and even disable your security level. Other ways to hack your phone is to use malware – which is quite common.

Is this answer helpful?
164 8
Data Recovery, Mobile forensics,

I have a phone with me and I want to send it to you but, dont not have the SIM card. Would this work anyway?

Question 20

We do not need the SIM card when we do our forensic investigation. Only the device itself.

Is this answer helpful?
177 3
House & Property security, Risk & Security analysis, Security advisory,

We are setting up a new office but need CCTV placement advisory. Can this be provided by you?

Question 1

Yes, it can. Remember that our solutions are more advanced and complex. Normally we are implementing covert video/audio surveillance. If you need simple video solutions we advise you to contact closest camera company to get help. Our solutions are more appropriate for big villas/family security since we are talking about sensors, high tech facilities, Embassy properties or other high risk target properties.

Is this answer helpful?
105 10
Business & Family travel, Chauffeured services, Close protection, Security advisory,

My family is going away on a holiday trip, can you provide security for them?

Question 2

We do provide close protection services/Concierge Services and other VIP arrangements for families. We guarantee for your entire stay and making sure you have the highest possible security. We are able to provide complete solutions, transportation, room/suit arrangements, and everything else in relation to your security needs.

This service can be arranged anywhere in the world. Our team is able to dispatch in very short time, and are at your disposal anytime.

Read more about the service here

Is this answer helpful?
194 3
Bodyguards & Close protection, Risk & Security analysis, Security advisory,

What services regarding company security are you offering?

Question 3

We do a lot regarding company security. ISRA even acts as a standalone security department for many companies in the world. We calculate risks, we give advises depending on a situation in a specific geographical location, based on many parameters, and deep analysis.
The most common is that we offer Close protection services during CEO’s or other employers business travel. Other service is IT related security, such as data breaches, and direct threats – as blackmailing for instance.

If your company needs help with any type of security issue, don’t hesitate to contact us.

Is this answer helpful?
175 6
Risk & Security analysis, Security advisory,

We are a company that seeks help to reconstruct the factory in order to be sure that employees cannot steal while they are at work.

Question 4

Yes, sure, we do that.  We have worked with plenty of companies and developed many good ideas of where to place fences, parking lot, which passage systems to use and so on. Please contact your closest ISRA office and explain your case, and we will help you.

Is this answer helpful?
142 4
Family Vulnerability, Security advisory, Security consultation,

I am worried about my personal security and my family. I need you to help me prevent any security issues that may occur. Can you pay a visit at my house?

Question 5

Yes, of course. We have a lot of clients in the same situation, and we are able to travel anywhere on the globe in order to help you and your family with any security issues. We offer custom made solutions, and to have a meeting with us is definitely worth it.

Is this answer helpful?
182 1
IT-security & Communications, Security advisory,

I am a person who handles a lot of sensitive data. I need to be able to communicate securely with my partners and colleagues. Is this something you can help me with?

Question 7

Yes, this is something we do on a regular basis. Please contact one of our offices and we will make sure that you get the right help.

Is this answer helpful?
181 10
Business & Family travel, VIP & Protection,

How common is it that regular people hire personal protection?

Question 8

Actually it´s very common. Usually people need us to drive them/follow them to different events such as a regular dinner, visit to a concert, or clubs.

Is this answer helpful?
176 10
Event Security consultants, VIP & Protection,

Do you also work with event security/artists?

Question 9

Yes we do. But we only provide close protection service for the target person(s). We do not offer regular event guards or entrance staff. However, we have close co-operation with other companies if this is required.

Is this answer helpful?
192 1
Bodyguards & Close protection, Risk & Security analysis, Security advisory,

What services regarding company security are you offering?

Question 1

We do a lot regarding company security. ISRA even acts as a standalone security department for many companies in the world. We calculate risks, we give advises depending on a situation in a specific geographical location, based on many parameters, and deep analysis.
The most common is that we offer Close protection services during CEO’s or other employers business travel. Other service is IT related security, such as data breaches, and direct threats – as blackmailing for instance.

If your company needs help with any type of security issue, don’t hesitate to contact us.

Is this answer helpful?
175 6
Bodyguards & Close protection, International Missions, VIP & Protection,

Can you arrange a fast close protection for me in another country?

Question 3

Yes, sure. We usually have local security team trained by us.  If you want our ISRA team, we dispatch from ISRAEL to any location and ready to work within few hours. Remember that it’s always recommended that you give us time to analyse your travel route, potential security threats, and other issues that we need to handle in order to protect you and guarantee your security.

Is this answer helpful?
135 8
Bodyguards & Close protection, VIP & Protection,

Do you provide the vehicles needed for a VIP or Protection service?

Question 4

We do provide security vehicles for high risk target persons. We always of course analyse the situation or geographical place required us to use such vehicles. Sometimes our clients might even have close protection on their yachts or to simply guard their property while they are away.

Is this answer helpful?
130 6
Bodyguards & Close protection, VIP & Protection,

What is the price for VIP/ Close protection?

Question 5

Close protection prices vary and depend on what kind of security level you need. The price also depends if client needs armoured or unarmoured protection – both options are available. Type of vehicles and amount of vehicles impacts the price as well. The normal price for close protection is 180 USD/person per hour. VAT is additional (25%). Our team always work as a group of 3 bodyguards in one team, and minimum operation is 10 hours.

Is this answer helpful?
180 1
Business & Family travel, VIP & Protection,

How common is it that regular people hire personal protection?

Question 6

Actually it´s very common. Usually people need us to drive them/follow them to different events such as a regular dinner, visit to a concert, or clubs.

Is this answer helpful?
176 10
Event Security consultants, VIP & Protection,

Do you also work with event security/artists?

Question 7

Yes we do. But we only provide close protection service for the target person(s). We do not offer regular event guards or entrance staff. However, we have close co-operation with other companies if this is required.

Is this answer helpful?
192 1
Previous Title
Next Title