Crisis often strikes within the most undesirable period. While some risks can be monitored and mitigated, most of them are hard-to-predict and have a critical impact on businesses. Due to unpredictable nature of crisis and requirement for an immediate response, organizations must have a well-established crisis management plan in advance.
ISRA helps you prepare for any crisis before it occurs, respond to crisis and maintain and rebuild your reputation after a crisis. We offer a wide variety of crisis management solutions to protect enterprise value, reputation and business continuity during or after the crisis.
We have helped clients on many the toughest high-profile crises and reputational challenges in our history. Clients rely on our support for crisis ranging from transport and industrial incidents, terrorist attacks, data breaches, supply chain failures to corporate governance failure and consumer boycotts.
ISRA Crisis Management Services At A Glance
ISRA’s crisis management services include:
Crisis Preparedness Assessment
Everyone, from executives to investors, knows how badly crisis can hit an organization’s reputation and lead to commercial, financial and strategic damage. They understandably want to assure company’s crisis readiness.
Our crisis management process starts with accessing your company’s crisis preparedness. We examine your crisis handling capability at all levels – function, geography, production, and through the entire organization.
We use proprietary tools to assess hard elements of crisis preparedness elements (structure, procedure, and policy) and soft elements (competence and culture). We match these elements with our own crisis management principles, developed from decades of experience in this field.
Our crisis preparedness assessment involves identifying the areas of crisis weakness and resilience within the organization. Our consultants conduct interviews, workshops, and desk research as a part of the assessment. The final assessment report is used by company boards in subsequent years to monitor and enhance their crisis preparedness.
Crisis Management Planning
To be truly ‘crisis ready,’ organizations must have the right crisis management policies, leadership, structure, and competence in place.
ISRA has helped clients across a range of industries and geographies manage the high-profile crisis. We help clients a crisis management capability by bringing a strategic plan that fits the existing organization resilience framework.
We align crisis management structure with other organizational aspects, such as business continuity and event management. Our crisis management plans, policies, and toolkits guide organizations throughout the crisis response.
Reputation Risk Management
Reputation is the most precious asset for any company. Corporate reputation is the perception of the company bins the minds of its stakeholders. So, it’s no wonder why reputation is important for companies. People spend years to build a good reputation for their business, and a minor crisis can spoil it entirely.
ISRA helps you manage reputation risks during the crisis. We quantify the impact of the identified crisis on the company’s reputation and create a strong baseline for necessary improvements. We provide companies with guidelines to manage, improve and safeguard reputation in a consistent manner.
Crisis Management Training
Undoubtedly, processes and plans are crucial elements of crisis preparedness. But it is employees who actually execute and manage these processes and plans.
To be ready for a crisis, you need a key crisis management team within your company who is trained to perform all vital roles during a crisis.
ISRA offer highly interactive and practical crisis management training programs to educate key members of your crisis management team. We tailor our crisis training to specific needs of organizations, groups, and individuals.
We offer training for crisis
- Crisis management team training
- Crisis HR team training
- Media spokesperson training
- Crisis communication training
- Crisis leadership training
- Information management
Crisis Management Exercises and Simulation
A crisis exercise provides a motivating learning experience for people while checking the strength of your organization’s crisis structure and policies.
ISRA runs hundreds of crisis exercises, from crisis desktop exercises to multi-location crisis simulation, based on safety incidents, performance and security issues, and escalating controversies. Simulation involves running stress-tests crisis response plans in a simulated environment to evaluate organization’s crisis preparedness.
We also support crisis communication exercises, incident management exercises, business continuity exercises, and strategic risk war games.
Each exercise is designed uniquely to test:
- Functional teams – HR, legal and communication
- Tiers of crisis response – local, regional, business and corporate groups
- Crisis escalation procedures
- Crisis communication training
- Crisis tools and guidance notes
- Partners, customers, suppliers, and emergency services.
Our full crisis simulation reveals a variety of realistic issues by role players and exercise facilitators. We take help from subject matter experts, professional journalists, actors and our proprietary communication tools to create realistic stakeholder, media, and consumer pressure.
24/7 Crisis Response Support
ISRA guarantees an immediate response in case the worst happens. We provide instant access to our experienced professionals who would provide you 24/7 issues and crisis response support. We provide guaranteed live crisis response support 24/7 via a dedicated phone number.
Our team will handle and solve all issues before they escalate into crisis and do the critical damage to your business. We take all necessary actions to keep the impact of crisis minimal.
Communication during the time of crisis is important to manage the inflow and outflow of critical details of all stakeholders. It is also important for controlling your business messages and protecting the reputation of your organization.
ISRA helps clients navigate critical business messages across traditional and social media to inform stakeholders while managing reputational threats.
Post Crisis Review and Recovery
There is so much to do when the crisis is over. ISRA works with all involved members to assess the impact of the crisis on the organization.
We also help organizations make improvements so that the incident will never take place again. We provide support and advice on how to win back customers’ trust and recover brand reputation.
ISRA offer comprehensive solutions to diminish the likelihood of occurrence of crisis and diminish its impact. We empower our clients with tools, knowledge, and exercises to defend valuable assets if a crisis occurs.
Want to check your crisis preparedness or need a fully-established crisis management plan, call ISRA for the best services.